Manage organizations and projects
After you create your account and first project, you may need to manage and update them. This article explains common organization and project management tasks in Amplitude.
You may want to take this course on administering Amplitude in our Academy.
Approve and provision new users in your organization
New users who join an existing open organization or accept an invitation receive immediate access. For organizations that require admin approval, new users can't access the organization until an admin approves them.
Admins receive email notifications whenever a new user joins. If access requires admin approval, approve join requests by opening the email and clicking Review access request. Otherwise, assign permissions to the new user by clicking the button in the email: Assign Project Permissions or Go to Settings, depending on whether you use project-level permissions.
View and edit your project information
Navigate to Settings > Organization settings > Projects and click the name of the project you want to view or edit. The General tab contains the following project information:
| Term | Definition |
|---|---|
| Project ID | The project’s unique Amplitude-generated ID. |
| API Key | The project’s API key, used for calling Amplitude’s APIs. Only admins and managers can view the API key. |
| Secret Key | The project's secret key, also used for calling Amplitude’s APIs. Only admins and managers can view the secret key. |
| Session Definition | The value Amplitude uses for this project to group events for sessions-based charts. The default setting is Session ID, but you can group sessions by an event or user property instead. |
| Query Time Sampling | Speeds up queries by restricting analyses to a 10% sample of your users. Amplitude disables query time sampling by default. |
| Time Zone | The time zone displayed on charts for this project. You can select a new time zone from the drop-down menu, and Amplitude shifts the timestamps of this project’s events to match. The default time zone is UTC. This setting affects all Amplitude users and queries, including the Dashboard Rest API. It doesn't affect the HTTP API or your raw data, because event ingestion continues in UTC. |
| Weeks Start On | Specifies the day each week begins. |
| Quarter Starts In | Specifies the month in which the current quarter begins. |
| Currency Display | The unit of currency displayed for revenue metrics. |
| User Downloads | Enables or disables the download users feature in Microscope, export cohorts, and export breakdown tables. |
| Event Types | Shows your project's current distinct count of event types sent to Amplitude. |
| Event Properties | Shows your project's current distinct count of event properties sent to Amplitude. |
| User Properties | Shows your project's current distinct count of user properties being sent to Amplitude. |
| Events This Month | Shows the number of events your project has sent to Amplitude this month. |
| Events Last Month | Shows the number of events your project sent to Amplitude last month. |
Only admins and managers can edit project settings. Viewers and members can access all project information except the API key and secret key.
You can add, remove, and edit annotations easily from the Annotations tab.
With Insights, you can bulk manage your automatic and custom monitors from the Insights tab.
Delete a project
To delete a project, follow these steps:
- Navigate to Settings > Projects.
- From the list, select the project you want to delete.
- Click Delete.
Change your name or URL, or delete your organization
If you're a Growth or Enterprise customer, contact your CSM to change your organization's name or URL, or to delete your organization. If you don't know your CSM, use Amplitude's in-product chat.
Log in to your account:
- US Region: https://app.amplitude.com/login
- EU Region: https://app.eu.amplitude.com/login
In the upper-right corner of the Amplitude app, click the Help icon, then click Chat with us.
Click Get answer now with AI, and enter
Talk to a personin the chat. A dialog appears with your CSM's name and contact email.
If you're on another plan type and don't have a CSM or AE:
Amplitude requires that you use the same email address listed on the Team Members page. Amplitude can't process requests from an unknown email address.
To request an organization URL or name change, go to https://support.amplitude.com, select the Service Task request type, and select Org url/name change as the service task.
To request an organization deletion, go to https://support.amplitude.com, select the Service Task request type, and select Org Deletion as the service task.
Click Submit to complete the form. Amplitude sends a copy of the request to your email, and responds by email when the request is complete.
The Amplitude Support team responds to these requests the first Monday of each month, or the following Tuesday if Monday is an observed holiday. The support team includes all requests sent before 9 AM Pacific Time on the first Monday of each month in the batch.
How to rotate your project's API key or secret key
Refer to Manage your API keys and secret keys.
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